About Us

Thank you for choosing ZOVA. Please read the following terms carefully to understand your warranty coverage for our western clothing items like T-shirts and jeans.

Warranty Coverage

• ZOVA products come with a 15 days limited warranty from the date of purchase.
• To claim the warranty, the original invoice must be presented.
• In case the invoice is lost, the courier tracking number or order number may be required. Without either document, the warranty claim will be considered void.

Warranty Claim Will Not Be Accepted In The Following Cases:

• Water damage to the product.
• Physical damage, including tearing, cuts, severe damage, or misuse.
• Damage caused by improper washing or care instructions.
• If the product has been altered, tailored, or tampered with by any unauthorized service.
• If the original product tags or safety seals are removed or found broken.
• If both the courier tracking number or order number and invoice are unavailable, the warranty claim will not be accepted (void warranty).

Our team will inspect the product for eligibility based on the above terms. If you have any questions or need to file a warranty claim, please contact our customer service team via email at zova.pakistan@gmail.com or by phone at +(92) 3044666664.